01
General Policy
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Availability: All orders are subject to stock availability and final payment confirmation before processing.
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Handmade Nature: As our products are handcrafted by artisans, slight variations in design are expected and are not considered defects.
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Condition: Refunds are only processed under the specific conditions defined in this policy to support our community of women creators.
02
Eligibility for Refunds
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Transaction Errors: Refunds are granted for failed transactions where money was debited but the order was not confirmed.
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Overpayments: We will refund any duplicate payments made accidentally for the same order.
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Non-Delivery: You are eligible for a refund if the product is not delivered as promised due to internal logistics errors.
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Damaged Goods: If a product arrives damaged, a refund or replacement will be issued upon receipt of unboxing proof (photos/videos).
03
Non-Refundable Situations
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Used Items: We cannot issue refunds for products that have been used, altered, or damaged by the customer.
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Customer Errors: Refunds will not be provided for mistakes made during checkout, such as providing an incorrect shipping address.
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Change of Mind: Due to the resource-intensive nature of handmade crafts, we do not offer refunds for a simple change of mind after dispatch.
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Policy Violations: Any user found violating our core Terms & Conditions will forfeit their right to a refund.
04
Cancellation & Refund
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Standard Cancellation: You may cancel your order within 24 hours of placement for a full refund.
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Late Cancellation: Once an item has been dispatched or a custom piece has been started, cancellations may no longer be eligible for a refund.
05
Refund Processing Time
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Approval: Once your refund request is verified and approved, the process is initiated immediately.
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Timeline: Credits typically reflect in your account within 7–10 business days.
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Bank Variance: Please note that the exact arrival of funds depends entirely on your bank or payment gateway’s processing cycles.
06
Mode of Refund
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Original Method: To ensure security, all refunds are credited back to the original payment method used during the purchase.
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Special Cases: If the original payment source is unavailable, we may use alternate methods (like bank transfers) solely at our discretion.